SUPPORT

General

How often can I access my site?

School Town can be accessed 24/7 as many times as you like and make changes to your information, upload or download information or date, and manage your preferences. You may also access your information online; just sign in and open your documents, pictures, music or videos. You may also messages, Chat or use any of the Calendaring or Task functions as often as you like.

How secure is my information?

School Town uses the widely acclaimed encryption model from VeriSign and makes updates as new technology is developed. Your information is secured using 128 AES Encryption technology as used by many fortune 500 companies. The connections are encrypted with a VeriSign secure socket layer (SSL) and secondly with 128 bit encryption, and this is on top of the password protected directories and file system. Password and log in information is independently maintained. Your account is backed up on a daily incremental basis and weekly full back up using third party services.

Will my Information be released to outside sources?

School Town will never release your personal information. We use PayPal third party credit card processor via a secured link from our website. We do not release names of participants or sell to mailing lists.

I forgot my password, what do I do?

1. On the login screen click on the "Forgot your password?" link located below the "Login" and "Register" buttons.
2. You'll be asked to enter your Username and then click on "Submit"
3. If you've created a secret question/answer in your profile, you'll be asked that secret question. Type in your answer and click "submit". Your password will display on the screen.
4. If you don't have a secret question/answer setup in their profile click on the "Need more help?" link. You'll be presented with a form to fill in with the name of one of their teachers.
5. The form is sent to us, we then send the password in an email to the teacher listed on the form.

Managing Your Group or Class

How do I create an announcement?

Click on your class or group under the School, Activities, Sports, or Family tab. In the Group Tools section click on the Announcement Icon. Fill in the Subject line, annoucement text, and click on submit.

How do I create an assignment?

Click on your class under the School tab. In your class To-Do window click on the down arrow and select Add To-Do.

How do I invite members to my group?

Inviting members to your group is a snap. Click on your class or group under the School, Activities, or Sports tab. In the Group Tools section click on the "Your Class", "Group Members", or "My Team" icon. Click on the down arrowin the upper right of the pop-up window and select "Invite".

We provide a couple of ways to invite members (Manual or by sending an email link).

Manual Method:

1. Click on the Your Class (or Group Members, Your Team, etc...), the member screen opens, click on the down arrow and select "Invite"

2. In the Invite screen scroll down to the "Manual" section, select a role for your new member(s) and click on the “Submit” button.

3. An e-mail will be sent to you with a group “token” which your members will use when they join your room. The e-mail will also contain instructions for your members on how to join your group.

4. Once you receive the e-mail, you can either forward the e-mail on to those who are inviting or print out the e-mail and give it to them directly.

Email Method:

Just provide the email address(es) of the individual(s) your inviting to your group and click on "Submit". An email will be sent to each individual with a link to join your group.

I want to create my own groups, what do I have to do?

In order to create groups you will have to be registered in School Town as an "educator" or a "premium" member. If you have not registered yet, click on the "Register Now" link at the top of this website. If your already a registered member of School Town, sign in to School Town as you normally do then click on the "Upgrade Membership" link at the top of the page.

To create a group, after loging into School Town To click on the "Create a Group" link at the top of the page. In the Create a Group screen, type in the what you want to call your group, then select the group type (School, Activity, sports, family). Based on which group type you select you'll be asked to enter some additional demographic information. Once you click on the submit button your group will have been created under the appropriate group type tab. That's it!

Parent Questions

How do I manage email notifications?

School Town allows you to use your email system for notifications of School Town events. You can easily adjust which events trigger an email being sent in the your personal profile located at the top of the screen. Just check the boxes to control notifications

Subscriptions

What if I wish to discontinue service?

If you decide to discontinue your participation, simply notify us of your intention. You have 30 days to print, download, or save your information. We will then delete your account and send you verification. We can delete your files within 24 hours upon your request.

How do I cancel subscription payments?

You may cancel your subscription at any time. To discontinue the recurring billing send an email to support@schooltown.net with your request.

Can anyone else see my information?

Once you activate your site, you are the only person with access to the files using the ‘Log in’ and ‘Password’. School Town allows members of the groups you create or join to view certain information. In this way you can build your own private social network. However, your information is never visible unauthorized guests.

How do I pay?

Secure payments are made using PayPal with a credit card or PayPal account. A PayPal account is not required. PayPal will bill your card each month until you cancel.